Back to last page

True Quality Client Service

Designed For: Every professional who wants to ensure they are providing the service the client wants.

Objectives:

• To build a common understanding of what leads to satisfying client relationships
• To learn what's important to the client, not only what is important to you

Program Highlights:

How do client relationships affect fees? Is what you learned in school the end-all of taking care of clients? What really determines the best client relationship and how do clients grade the value they receive? What do clients really want? Why do clients really leave?

Participants will learn:

• Why clients leave
• Why clients stay
• How clients view fees
• How clients determine what constitutes quality client service
• How to avoid the most common mistakes professionals make in taking care of clients
• Program Level: Advanced

Method of Presentation: Interactive and entertaining lecture

Recommended CPE Credit: 1 to 2 hours