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The I-Hate-Losing Clients Course: CLIENT RELATIONSHIP MANAGEMENT -- How to Keep Clients for Life
Note: This is the ONLY client relationship management training course in the world custom-designed for the professions by a CPA/Consultant. Based on hundreds of client interviews and case-studies. |
Objectives:
- To have participants understand completely what drives client satisfaction - from the client s point of view
- To teach participants how to quantify the quality and strength of the client relationship
- To help protect your most important assets, your clients, from outside predators
Deliverables:
- Participants leave the program with a complete understanding of how to quantify the quality of the client relationship and specific steps to enhance and protect them.
Program Highlights:
- Why Clients Leave and Why Clients Stay: Our Annual Survey Results
- Seeing the World Through the Eyes of your Clients: What clients Really Want from their professional service providers (and are willing to pay for)
- Testing the Quality of your Key Client Relationships
- How Quality of Relationships impacts Fees, Referrals and Sales of Additional Services
- The Biggest Mistakes Professionals Make in Dealing With their Clients
- Building the Skills Necessary to Effectively Manage Relationships: 40 Proven Ways to Strengthen Client Relationships
- Adding Value to the Relationship: Seeing yourself as the client's "Business Doctor"
- How to Deal with Difficult Clients
- Identifying and Dealing With the Five Major Personality Styles
- Common Traits of the Best Client Relationship Managers
- How to Use Your Existing Strengths as a Professional or Consultant to Build Relationships
- The Model Of Client Relationships: The Boress Relationship Pyramid
Method of Presentation: Lecture and discussion
Recommended CPE Credit: 8 hours
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